assumptions clustering block format⏎
build goodwill common ground communication theory⏎
conclusion checking for inferences collection letter⏎
build goodwill conclusion acknowledgement responses⏎
complimentary close active listening complex sentene⏎
branching question business slang business slang⏎
complaint letter business slang acknowledgement responses⏎
close channel collection letter⏎
buying time with limited agreement acknowledgement responses choice (selection)⏎
compound sentence claim letter blind copies⏎